Shipping & Returns

Why does it take so long for my order to be shipped?
As all our items are made to order especially for you, we do not keep large stocks and are unable to ship items as we receive orders. Instead, we begin making a piece as soon as an order is placed and will therefor take about 2-3 weeks (for Seaglass Hoops) and 3-4 weeks ( for all sterling silver pieces) to be completed and shipped out.

How long will it take for my order to be shipped?
Once shipped orders will take about 2-10 working days to be delivered depending on location.

All shipping methods are trackable so you will be able to follow your delivery as soon as it has been initiated. 

How much does shipping cost?
Shipping is free on all orders over $75! 
If your order is under $75 both shipping will cost $8
Express Shipping costs $12

What shipping methods to do we use?
For Standard and Express Shipping we use Australia Post, which is 100% carbon neutral.

Do you offer international shipping?
Yes, we do! 
We offer international shipping at a price of $24 for Standard Shipping. Express international shipping costs $42. *

We use the same shipping methods for international orders as we do for local Australian orders.
Standard and Express Shipping are shipping through Australia Post. 


*All prices are in AUD

 

Our returns and refund policies may be found here